Just purchased a business?

Just Bought a Hospitality Business? Here's What No One Tells You...

Congratulations — you’ve taken the leap. You’ve bought a café, restaurant, or bar and stepped into the world of hospitality business ownership.

Now… your manager has just quit.
Your chef didn’t show up to work.
The numbers don’t make sense.
You’re trying to stay calm, but you're also asking: “What have I gotten myself into?”

Don’t worry. You’re not alone — and this is way more common than you think.

We’ve Been There (and We Help People in This Position All the Time)

Buying an existing hospitality venue can be exciting. But it’s often only once the previous owner is gone and the dust settles that the cracks start showing.

Here are some of the things new owners face — maybe you’re in the middle of some of them now:

• Key staff leave unexpectedly — managers, chefs, FOH, baristas

• Staff still expect full pay — even when they’ve ghosted shifts

• The "systems" turn out to be post-it notes and WhatsApp messages

• POS, rosters, suppliers… all a mess

• Numbers you were shown don’t match what’s actually happening

• You can’t tell what’s normal and what’s a red flag

• You’re working in the business so hard, you can’t step back to fix it

The truth is, hospitality businesses run on people and systems — and both can unravel quickly. When one breaks, it knocks everything else off balance.

You Don’t Have to Fix It Alone

This is where we come in.

We work with new owners all the time — from day one of handover, right through to crisis mode. We’re not consultants who throw a checklist at you and disappear. We’re hospitality people, and we roll up our sleeves.

Here’s how we can help:

• Emergency staff cover
  We’ve got a network of chefs, managers, and FOH pros who know what it’s like to step into chaos and steady the ship.

• Systems support
  We can rebuild your basic operating systems — roster templates, ordering procedures, staff handbooks — fast and in a way that works for your venue.

• Financial clarity
  If your numbers don’t line up, we’ll dig in. We’ll help you figure out what’s actually happening, where the gaps are, and what changes to make right now.

• Practical mentoring
  We’ll talk through staffing issues, supplier negotiations, whether or not to reprice your menu, and how to survive the first 90 days.

• Hands-on problem solving
  We’re not afraid of getting into the business with you — on-site if needed — to help make sense of the mess and move forward.

This Industry is Tough — But You’re Not Powerless

The honeymoon period rarely lasts long in hospitality. But the great news is, most issues can be fixed — with the right support and a clear plan.

You may need a hand putting the right team in place.
You might need help seeing through the fog of what’s urgent vs what’s important.
You might just need to hear from someone who’s done this before — and survived.

We’re here for that.

No lectures. No shame. No ego. Just someone in your corner when things go sideways.

You Bought This Business for a Reason

You saw potential. You had a dream. Maybe you wanted to build something of your own — or create a better lifestyle. That dream isn’t gone. It’s just had a rough start.

We can help you get it back on track.

One step at a time. With real support from people who’ve been there.