What exactly does Hospitality Support AU do?

We help hospitality operators solve everyday challenges — from staffing issues and system breakdowns to business turnarounds and pre-sale preparations. Whether you're starting a new venue or managing an existing one, we step in where and when you need us most.

Do you only work with restaurants and cafes?

Not at all. While restaurants and cafes are a big part of what we do, we also support bars, food trucks, takeaway venues, and boutique hospitality businesses. If you're in hospitality — we can help.

Can you help if our manager or chef suddenly leaves?

Yes. This is one of our most common requests. We can step in quickly to stabilise the team, manage service, and help you find or onboard a replacement — all while keeping the business running.

Do you offer short-term help, or only long-term consulting?

Both. We offer one-off support (like covering emergencies or handling urgent issues) and longer-term consulting (such as system implementation, venue optimisation, or staff training). We work around your needs.

Are you based in Melbourne only?

We're based in Melbourne but offer remote consulting Australia-wide. For urgent or on-site support, we prioritise Victoria and surrounding areas — but let us know your situation and we’ll see how we can help.

Do you work with new venue owners or first-time operators?

Absolutely. We love helping first-time owners get set up the right way — saving time, money, and a lot of headaches. From setting up your first POS to building a strong, reliable team, we’ve got your back.

Can you help prepare a business for sale?

Yes. We often support owners who are preparing to sell by helping clean up operations, costings, staffing, and presentation. A well-prepared venue not only sells faster but can also attract a better price.

How much do your services cost?

Our pricing depends on the type of support you need — but we’re committed to keeping it fair, transparent, and suited to small-to-medium hospitality businesses. Get in touch for a no-obligation chat or quote.

What’s the best way to get started?

Just reach out! You can call, email or use our website form to tell us a bit about your situation. We’ll organise a quick call and talk through what support would be most useful.